https://store-images.s-microsoft.com/image/apps.8593.d2633af2-29af-4df7-bb4e-b5a8560febd6.cf9cade9-d20f-4b07-85e4-a0ab3788028a.17b639b4-49b1-4c8a-9af1-ae68adecfc20

Expo XT Webex Contact Center Analytics

by Metropolis Corp

Transform Webex Contact Center data into insights with tailored Power BI reports & Smart Narratives

Unify and optimize your Webex Contact Center operations with Expo XT’s Power BI-native analytics solution. Leverage interactive dashboards, AI-driven insights, and extended data retention to reduce wait times, boost agent performance, and deliver exceptional customer experiences. Seamlessly connect Webex CC data to get the metrics you need, or combine it with Webex Calling, CUCM, or UCCX data for a 360-view of your contact center’s health. Key Benefits: - AI-powered analytics, including anomaly detection and Key Influencers - Extended data retention beyond Webex CC Analyzer’s 13-month limit - Real-time and historical dashboards for comprehensive CX insights - Rapid deployment and easy configuration via Microsoft Power BI - Multi-platform integration for unified analytics Note: Use of this app requires an active Expo XT subscription. For more details, visit https://www.metropolis.com.

At a glance

https://store-images.s-microsoft.com/image/apps.41459.d2633af2-29af-4df7-bb4e-b5a8560febd6.85476808-321f-48b9-acea-2708050a68a0.7929feae-5ca7-44bb-aeac-16bf6668c3e2
/staticstorage/linux/20250225.2/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.64404.d2633af2-29af-4df7-bb4e-b5a8560febd6.aa758c4d-c0bd-4a99-a2b8-42065b81e951.59be30bf-c4cd-4213-9121-9e0663a9a847
/staticstorage/linux/20250225.2/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.33758.d2633af2-29af-4df7-bb4e-b5a8560febd6.cf9cade9-d20f-4b07-85e4-a0ab3788028a.e41ec68a-b370-4ed3-8ba2-23aeddbb3506
https://store-images.s-microsoft.com/image/apps.47844.d2633af2-29af-4df7-bb4e-b5a8560febd6.cf9cade9-d20f-4b07-85e4-a0ab3788028a.e6343840-df45-4d07-bffa-38c5f2053cd7
https://store-images.s-microsoft.com/image/apps.9519.d2633af2-29af-4df7-bb4e-b5a8560febd6.cf9cade9-d20f-4b07-85e4-a0ab3788028a.54033a3e-1b26-47d4-b55e-2ab45c775f91
https://store-images.s-microsoft.com/image/apps.4069.d2633af2-29af-4df7-bb4e-b5a8560febd6.85476808-321f-48b9-acea-2708050a68a0.8fbd4bb2-17f1-4b00-9303-39243e4c32e9
https://store-images.s-microsoft.com/image/apps.7291.d2633af2-29af-4df7-bb4e-b5a8560febd6.85476808-321f-48b9-acea-2708050a68a0.a3176860-a321-48e0-96a1-ece77ccca62f