Expo XT NICE CXone for Power BI

Expo XT delivers comprehensive insights into your NICE CXone data with seamless Power BI integration.

Optimized Contact Center Analytics with Power BI

For contact center managers and analysts, Expo XT for Power BI offers detailed analytics on NICE CXone activities, including call volumes, agent performance, customer interactions, and operational efficiency. With seamless integration and live data analytics, Expo XT enhances your ability to make data-driven decisions.

Expo XT provides granular visibility into various NICE CXone metrics, including call handling, interaction quality, and customer satisfaction. It allows you to augment data with organizational hierarchies, regions, and role-based access for deeper insights into your contact center operations.

Benefits:

Insights with Easy-to-Use Power BI Visuals

• Gain Holistic Contact Center Oversight: Comprehensive dashboards showing call volumes, agent performance, customer satisfaction scores, and KPIs such as average handling time, first call resolution, and customer sentiment.
• Agent Activities and Performance: Detailed reports on agent activities, including call handling, interaction quality, and performance metrics. Insights into agent productivity and areas for improvement.
• Customer Interaction Analytics: Monitor and analyze customer interactions across channels. Track customer satisfaction, response times, and engagement levels to enhance service quality.
• Communication Trend Analysis: Visualize and analyze communication trends over time. Identify patterns and make data-driven decisions to improve operational efficiency and customer experience.
• Operational Efficiency Reports: Gain insights into operational efficiency with detailed reports on key metrics such as average handling time, first call resolution, and service levels. Optimize processes and resource allocation.

“Microsoft Power BI is a trademark of the Microsoft group of companies. NICE CXone is a trademark of NICE Ltd.”