Expo XT WebEx Calling Analytics for Power BI

Expo XT delivers comprehensive insights into your WebEx Calling data with seamless Power BI integration.

Optimized Unified Communications Analytics with Power BI

For IT managers, analysts, and business leaders, Expo XT for Power BI offers detailed analytics on WebEx Calling activities, including call volumes, user engagement, and operational efficiency. With seamless integration and live data analytics, Expo XT enhances your ability to make data-driven decisions.

Expo XT provides granular visibility into various WebEx Calling metrics, including call quality, interaction patterns, and user performance. It allows you to augment data with organizational hierarchies, regions, and role-based access for deeper insights into your unified communications operations.

Benefits:

Insights with Easy-to-Use Power BI Visuals

• Gain Holistic Communication Oversight: Comprehensive dashboards showing call volumes, user engagement, operational performance, and KPIs such as call quality, response times, and interaction patterns.
• User Activities and Performance: Detailed reports on user activities, including call handling, interaction quality, and performance metrics. Insights into user productivity and areas for improvement.
• Communication Interaction Analytics: Monitor and analyze communication interactions across channels. Track user satisfaction, response times, and engagement levels to enhance service quality.
• Communication Trend Analysis: Visualize and analyze communication trends over time. Identify patterns and make data-driven decisions to improve operational efficiency and user experience.
• Operational Efficiency Reports: Gain insights into operational efficiency with detailed reports on key metrics such as call handling times, response efficiency, and service levels. Optimize processes and resource allocation.

“Microsoft Power BI is a trademark of the Microsoft group of companies. WebEx Calling is a trademark of Cisco Systems, Inc.”