VSM for Microsoft Teams

Need better visibility across Microsoft Teams and unmanaged WFH networks?

Wherever your people work, Virsae’s AI-powered platform ensures your Microsoft Teams, contact center and meeting environments are operating at peak performance.

• 52% of at-home workers are spending work time troubleshooting their network and devices to resolve voice and video call issues
• Technology issues add (on average) 10 minutes and 40 seconds to the length of meetings
• A Microsoft Teams call will provide around 30,000 data-points that Virsae machine learning turns into actionable insights you can use to improve customer experience and employee wellbeing
• Proactively resolve voice and video call issues with real-time insights in at-a-glance dashboards from technical XCaaS platforms, remote and WFH network, device and environment analytics
  

Your remote workforce are making calls via Microsoft Teams using a wide range of devices, connectivity, speeds, and ISPs, typically on consumer-grade connections. Moreover, they are sharing their network with family members who take up precious bandwidth and can cause background noise not traditionally experienced in the workplace. IT needs to know exactly what the user experience is, why it’s happening, and what to do about it.

With the shift to work from home (WFH), those previously unmanaged networks need to become a part of your enterprise communications environment. Deploy Virsae Service Management (VSM) across your entire organization, for every employee, wherever they work. Ensure every Microsoft Teams call is a seamless, high-performing experience for users and customers alike.