Need better visibility across Microsoft Teams and unmanaged WFH networks?

Wherever your people work, Virsae’s AI-powered platform ensures your Microsoft Teams, contact center and meeting environments are operating at peak performance.

52% of at-home workers are spending work time troubleshooting their network and devices to resolve voice and video call issues
Technology issues add (on average) 10 minutes and 40 seconds to the length of meetings
A Microsoft Teams call will provide around 30,000 data-points that Virsae machine learning turns into actionable insights you can use to improve customer experience and employee wellbeing
Proactively resolve voice and video call issues with real-time insights in at-a-glance dashboards from technical XCaaS platforms, remote and WFH network, device and environment analytics

Your remote workforce are making calls via Microsoft Teams using a wide range of devices, connectivity, speeds, and ISPs, typically on consumer-grade connections. Moreover, they are sharing their network with family members who take up precious bandwidth and can cause background noise not traditionally experienced in the workplace. IT needs to know exactly what the user experience is, why it’s happening, and what to do about it.

With the shift to work from home (WFH), those previously unmanaged networks need to become a part of your enterprise communications environment. Deploy Virsae Service Management (VSM) across your entire organization, for every employee, wherever they work. Ensure every Microsoft Teams call is a seamless, high-performing experience for users and customers alike.

The Microsoft Azure-native VSM suite delivers a complete end-to-end view of UC and meeting room performance across complex platforms, including ‘unmanaged’ WFH environments courtesy of VSM Everywhere (a software agent deployed on user devices). Virsae’s AI-powered analytics platform shows the quality of user experience within the Teams platform through to the remote workers' environment, and everything in between. User experience analytics include workstation and remote network performance and even extends to telemetry data such as headset boom position and background noise.

Keep workers happy and productive with VSM Everywhere’s AI-powered intelligence as it tracks and manages user experience, and staff comfort and wellbeing, everywhere they work
Ensure everything in your Teams meeting rooms is working so that meetings are never delayed or rescheduled
Gain full-stack data-driven insights with intuitive at-a-glance dashboard views of applications, communications systems, networks, ISPs, and ‘unmanaged’ remote workstations, device and environments
Deliver experiences customers expect by understanding the entire customer calling experience through deep analytics-driven insight

Companies that invest in the centralized management of voice, video, and network performance, benefit from increased revenue, better user performance, and reduced operational costs. Get started with VSM and VSM Everywhere to gain always-on, end-to-end analytics and insights across your entire enterprise communications environment. Support your team to deliver better customer experience and employee wellbeing results

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VSM for Microsoft Teams

by Virsae