Traditional identity verification and authentication systems in Customer Service machinery require users to provide PINs, dates, and passwords. This age-old method can be a cumbersome process often leading to a frustrating experience. AI-based Voice Biometrics Technology can help customers, employees and other categories of users access secured systems by simply using their “Voice”.

Our biometrics solution has been engineered to offer a highly secure, convenient, and seamless authentication medium for your customers. armour365 compares various elements and patterns from a user's voice, such as pitch, dialect, and tone. With the ability to automate ‘conventional verification processes’, armour365 can significantly bring down contact center costs and enhance customer satisfaction levels.

WHY armour365?

Authenticate in < 2 secs
Easy-to-integrate across devices and CRM systems
Available on various deployment models/channels
Flexible pricing plans

KEY FEATURES

Language and text-independent: Recognizes unique voice patterns, phrases, and accents.
Highly secure and privacy compliant: Scans over 140 features of the human voice, making verification highly accurate.
Performance Optimization: Customers can self-serve and authenticate without engagement with a live agent.
Anti-spoofing Layer: Backed by a DNN-based algorithm to counter voice conversion, replay attacks, and voice synthesis

Armour365: AI-powered Voice Biometrics

by Gnani Innovations Private Limited