We understand the challenges faced by hard of hearing, elderly and non-native speakers, when communicating with organizations. That's why we created Evenly, an easy-to-use inclusion-tech communication platform with AI Speech Technologies.

Who is it for?

Whether your company is operating in the public sector, utilities, banking, healthcare, retail, hospitality, travel, or any industry with customer-facing roles, Evenly is for you.

Our platform also complies with the European Accessibility Act (2019/882/EU) and any respective national laws of the EU member states as well as with the Corporate Sustainability Reporting Directive (2022/2464/EU).

With Evenly, you can reach new customers and connect with existing ones, regardless of their communication abilities.

What are the platform's main features?

Audio and Video calls

Embedded audio and video calls allow your customers to communicate in real-time with your service agent, both on-site and remotely, providing seamless interactions. For Evenly calls, no third-party communication platform is required, such as Teams, Zoom, Meet, etc.

Real-time Subtitling & Translation

Evenly delivers real-time subtitling and translation in multiple languages, leveraging AI speech-to-text and text-to-speech to empower your customers to effortlessly communicate in their preferred language.

Sign Language Interpretation

Evenly provides qualified sign language interpreters (humans) to ensure clear and accurate communication with your deaf and hard-of-hearing customers. Interpreters may be provided as a service or the organisation may assign this role to their own qualified platform users.

Instant Calls

Your customers can easily request a sign language interpreter, ensuring seamless communication without delay.

Communication Booking & Management

Your customers can easily book communications from a dedicated landing page, and you can manage and keep track of them from the Evenly dashboard.

Document Sharing & Chat

Share important documents with your customers within Evenly, ensuring they have all the information they need, and chat in real-time.

Session Recording

You can record communication sessions with your customers and store recordings securely to ensure compliance or use them for future reference.

Customer Surveys & Insights

Gather feedback from your customers to monitor customer satisfaction and make improvements to your services. Evenly provides detailed reports and stats on the usage of the platform.

What are the main usage scenarios?

- On-site / in-store Interactions (in the physical space)

For face-to-face interactions, your customer service representative can directly communication with customers, such as non-native speakers (e.g. foreigners) and deaf/hard of hearing. For customers speaking different languages, real-time subtitles in their preferred language ensure seamless communication via a tablet or two smartphones. If required, a sign language interpreter may join remotely to facilitate the communication with people with hearing challenges.

- Remote communications

Instant or scheduled communications with your customer service representatives via video/audio call provided by Evenly, including all accessibility functionality. Communications (audio/video calls) can be either scheduled in advance or made instantly, featuring real-time subtitles and translation in the customer's preferred language. Optional Sign Language Interpreters are available on demand.

Evenly

by EVENLY