InfoServ® Helpdesk

InfoServ® Helpdesk is a powerful Helpdesk solution with integrated multichannel support for the most commonly used business communication channels – phone, email and web chat. It is an integrated all-in-one Helpdesk solution with integrated Call Center, built-in Ticketing and CRM systems available for On-Premise or Cloud deployment. With InfoServ® Helpdesk your support team will be able to provide contextual customer service and will focus on solving customer service requests fast and efficiently.

Advantages 

• Computer Telephony Integration (CTI) with customer “screen-pop”
• Advanced Automatic Call Distribution (ACD) and Email Distribution
• Skill-Based Routing - routing and assignment of interactions to best available agent
• Integrated Voice Response (IVR)
• Self-Service IVR portals
• Call recording
• Multichannel communication – phone, email, web chat
• 360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
• Built-in Ticketing and CRM system
• Email Tickets Management
• Phone Calls Tickets Management
• Web Chat Tickets Management
• Ticket Automations
• Ticket Reporting and SLA (Service Level Agreement)

• Real-time Monitoring
• Call Center Reporting
• Affordable Pricing – 
• subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
• Web & API Integration
• Choose between Cloud Helpdesk or On-Premise deployment

For more info please visit our Website