InfoServ® Call Center

InfoServ® Call Center is an advanced Call Center solution which supports self-service IVR portals, inbound multichannel support, and automatic dialers for your outbound campaigns. InfoServ® Call Center is an integrated all-in-one solution with built-in Helpdesk ticketing and CRM systems available for On-Premise or Cloud deployment. When empowering agents with valuable customer context, the result is agents have the insights they need to improve customer experience and guide the customer journey to the right outcome.

Advantages 

• Computer Telephony Integration (CTI) - customer “screen-pop”
  
• Advanced Automatic Call Distribution (ACD) and Email Distribution
  
• Skill-Based Routing - routing and assignment of interactions to best available agent
  
• Integrated Voice Response (IVR)
  
• Self-Service IVR portals
  
• Inbound, outbound, and blended voice campaigns
  
• Passive, preview and progressive auto dialers
  
• Agentless Dialing Voice Campaigns
  
• Call recording
  
• Multichannel – phone, email, web chat
  
• Built-in Ticketing and CRM system
  
• 360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
  
• Customer “screen-pop”
  
• Real-time Monitoring
  
• Call Center Reporting
  
• Affordable Pricing – subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
  
• Web & API Integration
  
• Choose between Cloud Call Center or On-Premise deployment
  

For more info please visit our Website