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ASC Neo Cloud Services – Compliance & Analytics in the Azure Cloud

by ASC Technologies AG

Compliance recording, quality management, and analytics as a fully managed Azure cloud service.

Cloud-Native Compliance Recording and Analytics

ASC Neo Cloud Services offers secure, tamper-proof, encrypted recording, quality management, and analytics. The solution is delivered directly from the Microsoft Azure Cloud.

Neo Cloud Services ensures compliant archiving and provides audit-ready access to all communications, including voice, video, screen, and chat.

Neo Cloud supports audit-ready recording, continuous quality improvement, and smart insights through integrated AI, whether in financial services, contact centers, or the public sector.


Why Choose ASC Neo Cloud Services

  • Fully managed in Azure: No infrastructure or maintenance – fast and scalable deployment.
  • Omnichannel compliance recording: Capture and archive conversations across all media types.
  • AI-powered analytics: Detect trends, sentiment, and risk indicators automatically.
  • Built-in quality management: Evaluate service quality with scorecards, templates, and dashboards.
  • Certified security: Encrypted, geo-redundant Azure storage with tenant-specific access control.
  • Region-specific hosting: Choose your preferred Azure region to meet data residency needs.

Key Features

  • Legally compliant recording for voice, video, chat, and screen

  • Geo-redundant storage with full encryption
  • Intelligent transcription, keyword spotting, and policy-based risk alerts
  • Quality monitoring with evaluation workflows and score-based assessments
  • Configurable retention periods and audit logs


Use Cases

  • Financial Services: Record, encrypt, and archive communications in compliance with strict regulations such as MiFID II, Dodd-Frank, PCI-DSS, and FCA. ASC Neo Cloud Services provides tamper-proof storage, audit-ready access, and customizable retention policies – ideal for banks, investment firms, and insurers operating in highly regulated environments.
  • Contact Centers: Ensure communication quality and consistency through automated quality management tools. Evaluate agent performance, detect deviations from internal standards, and use AI-based analysis to improve service and regulatory alignment.
  • Public Safety & Healthcare: Securely record mission-critical communications and sensitive interactions in line with industry-specific requirements such as HIPAA, GDPR, or national security standards. The solution provides encrypted, geo-redundant storage and ensures that only authorized users can access protected data.

Why choose ASC?

ASC is a leading provider of software and cloud solutions for omnichannel recording, compliance, and AI-based analytics with over 60 years of experience in communications. With subsidiaries in 15 countries, ASC delivers secure, regulation-ready recording solutions that help businesses meet global compliance standards.

At a glance

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