ASC Recording Insights for Microsoft Cloud for Financial Services

Recording Insights offers users a compliant recording and analytics solution for the entire communications of Microsoft Teams. Microsoft’s Cognitive Services transcribe audio to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app.

Service quality, legal security, and big data

Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: being the central hub for companies of any industry, contact centers are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. Recording Insights helps to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to detect market trends.

Leveraging Insights within Microsoft's Cloud for Financial Services

By connecting Recording Insights with Microsofts Cloud for Financial Services the user benefits of AI-based analytics capabilities bringing deeper insights about customer interactions to where it is needed. This could be a consent to be contacted for certain products or services or information about requested products; all without the need to manually tag this information and directly extracted from the interactions. This viable information can be displayed condensed in a separate table for conversation insights e.g. within the unified customer profile or directly within the life events at first sight. Furthermore the user can get detailed information about every recorded conversation with respective metadata and even the transcript of a call.

Advantages at a glance

• Certified, native Microsoft Teams application for interaction recording
• Direct integration into Microsoft Cloud for Financial Services
• Compliant recording of all Teams communications (audio internal/external, chats, meetings, video calls, content, etc.)
• No third-party application required for streamlined user experience
• Meet compliance regulations such as Dodd-Frank, MiFID II, HIPAA, PCI-DSS, FCDPA and others
• Powerful, proactive insights using Azure Cognitive Services (transcription, translation, and keyword spotting)
• Quick and easy deployment thanks to “Click & Buy" (onboarding in less than a day!)
• Archive in Microsoft Azure in selectable geographical regions/locations
• User matching via Microsoft Azure Active Directory