Helpdesk 365
by Apps 365 & HR365
Helpdesk 365 IT, HR and Finance Ticketing System for Microsoft 365
Helpdesk 365 for SharePoint & Microsoft Teams is a ticketing system specifically designed for the Microsoft 365 ecosystem. Recommended by our clients and G2 for its easy-to-use UI, simplicity, security, and customizable helpdesk solutions, it automates the ticketing process effortlessly while remaining affordable for SMEs.
Recognized by G2 as a top-rated helpdesk software for easiest UI/UX and certified as a Great Place to Work.
- Data Privacy & Cybersecurity: Our helpdesk software meets top data security standards, including GCC & GCC High compliance within the Microsoft environment. As a Microsoft 365 Certified App, we use Microsoft's trusted infrastructure to protect your critical data.
- Zero Trust Security Model: Our Zero Trust approach keeps all data securely within your MS 365 environment, ensuring sensitive information is protected by Microsoft's robust security protocols
- Microsoft Ecosystem Integration: Our helpdesk software integrates seamlessly with Microsoft tools like Teams, Azure, and Dynamics 365, enhancing workflows and boosting IT team productivity.
- Modern UI/UX for Productivity: The intuitive interface boosts team efficiency and enhances the customer experience.
- AI-Powered Automation: : uses AI to automate ticket routing, issue tracking, and resolution, reducing manual effort and speeding up response times.
- Microsoft Ecosystem Integration: Our helpdesk software integrates seamlessly with Microsoft tools like Teams, Azure, and Dynamics 365, enhancing workflows and boosting IT team productivity.
- Easiest to Deploy: Helpdesk 365 is designed for easy deployed less than 10 mins.
- Integrate Power Automate and Power BI with just a few clicks:
- Customization Made Simple: Easily tailor Helpdesk 365 with customizable workflows and dashboards to fit your business needs without complex development..
2024 Features
- Modern view
- Rules & Automation
- Approval workflows
- Chatbot Bubble 365
- Ticket archival
- Multiple SLA choices
- Condition-based columns
- Ticket aging report
- Create tickets through MS Forms
- Create KB from tickets
2023 Features
- Custom forms
- Knowledgebase
- Multi-language
- Multilevel sub-service
- Kanban view
- Customer satisfaction surveys
2022 Features
- Dashboard
- Custom columns
- Create new tickets from emails
- Private notes
- Ticket splitting and merging
2021 Features
- Canned responses
- Private notes
- Email templates
- Ticket field customization
- Auto-assign tickets
- Auto close tickets
2020 Features
- Multiple roles
- Service fields
- Custom ticket status
- Custom ticket sequence
Link for the knowledgebase: Helpdesk knowledgebase
To know more similar products: Apps 365
Prerequisites
SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.
Component information: This app can be added as a web part or a full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.
Recommended browsers
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.
The trial can be turned into a full version by purchasing a license from our website, click here to purchase
For more information, please visit our website HR365 Helpdesk
Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support
The benefits of using a helpdesk ticketing system
Tags
Helpdesk ticketing system, IT ticket system, SharePoint ticketing system, internal ticketing system, helpdesk ticket software, simple ticketing system, support ticketing systems, teams ticketing system, helpdesk ticking system software, SharePoint helpdesk ticket system.
At a glance
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