Gainsight’s AI-powered bot “Sally” enables users to interact with Gainsight data and functionality within their preferred collaboration tools. Rally your users around the customer with real-time access to customer insight within their preferred channels. With Sally, your teams can:

Talk with Sally just like a real person; her machine-learning technology enables her to recognize simple questions and phrases, without the need to remember specific commands, and helps her get smarter with each interaction

Quickly gain insight into their customers; Ask for a summary of any customer including health score details, NPS survey responses and key sponsors

Facilitate collaboration across all user groups with easily accessible customer information and the ability to coordinate the right actions to support the customers' goals.

Please contact your Gainsight Admin to get access to Gainsight Sally.

To use Sally, you need a paid Gainsight instance that can be connected with your Microsoft Teams account. For more information, refer: Use Gainsight Sally in Microsoft Teams

Gainsight Sally

by Gainsight