The connector works as a CTI middleware and integrates Microsoft Dynamics with Cisco Contact Center (UCCX, UCCE, PCCE). It enables a CRM user to log in as a contact center agent and handle voice calls, emails, and chats inside CRM.

Because of using the Unified Microsoft Dynamics interface for handling both inbound/outbound calls:

Average call handling time will decrease
Improvements in the FCR and meet SLA.
Improvements in the agent’s productivity

For a detailed list of business features, please visit our Website.

Trial Setup

Expertflow offers a free 15 days trial of the connector. For the trial setup:

Valid trial license key of the EF Connector from ExpertFlow.
Cisco Unified Contact Center (UCCX, PCCE, or UCCE) installed. If not, you can request a Cisco DCloud (cloud-based) demo. In the Trial License Key Form, check the option of “DCloud Demo”.
Admin credentials of your Microsoft Dynamics account
Allocate a virtual machine in the network with Microsoft Windows with at least 1 vCPU, 2GB RAM for the EF Connector server setup.

Proceed with the Free trial and contact info@expertflow.com for any assistance.

Cisco CTI Connector for Microsoft Dynamics

by Expertflow