https://store-images.s-microsoft.com/image/apps.4916.73024979-9528-4251-99e4-9073dbae753d.7a901107-d2a9-4d63-b828-78a3f71192f2.1c235465-bbe7-4c3a-b5a7-413082c2f3e3
Cisco CTI Connector for Microsoft Dynamics
by Expertflow
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Cisco (UCCX,UCCE,PCCE) CTI Connector for integrating voice inside Unified Service Desk and Web CRM
The connector works as a CTI middleware and integrates Microsoft Dynamics with Cisco Contact Center (UCCX, UCCE, PCCE). It enables a CRM user to log in as a contact center agent and handle voice calls, emails, and chats inside CRM.
Because of using the Unified Microsoft Dynamics interface for handling both inbound/outbound calls:
- Average call handling time will decrease
- Improvements in the FCR and meet SLA.
- Improvements in the agent’s productivity
For a detailed list of business features, please visit our Website.
Trial Setup
Expertflow offers a free 15 days trial of the connector. For the trial setup:
- Valid trial license key of the EF Connector from ExpertFlow.
- Cisco Unified Contact Center (UCCX, PCCE, or UCCE) installed. If not, you can request a Cisco DCloud (cloud-based) demo. In the Trial License Key Form, check the option of “DCloud Demo”.
- Admin credentials of your Microsoft Dynamics account
- Allocate a virtual machine in the network with Microsoft Windows with at least 1 vCPU, 2GB RAM for the EF Connector server setup.
Proceed with the Free trial and contact info@expertflow.com for any assistance.
At a glance
https://store-images.s-microsoft.com/image/apps.25104.73024979-9528-4251-99e4-9073dbae753d.aee3dbfc-0c08-47b2-898e-af39aa185168.42ab4dff-3640-4825-a439-f222434363fc
https://store-images.s-microsoft.com/image/apps.13455.73024979-9528-4251-99e4-9073dbae753d.aee3dbfc-0c08-47b2-898e-af39aa185168.039fd4ff-8829-4d8d-affa-dd052fbafff2
https://store-images.s-microsoft.com/image/apps.49941.73024979-9528-4251-99e4-9073dbae753d.aee3dbfc-0c08-47b2-898e-af39aa185168.2e124818-8828-4181-870a-a1f94fab2319
https://store-images.s-microsoft.com/image/apps.40632.73024979-9528-4251-99e4-9073dbae753d.aee3dbfc-0c08-47b2-898e-af39aa185168.cb5cc0c6-dcb2-4820-9382-67577a7b79b6
https://store-images.s-microsoft.com/image/apps.40490.73024979-9528-4251-99e4-9073dbae753d.aee3dbfc-0c08-47b2-898e-af39aa185168.c602e6eb-d45f-47df-a046-695db94c5bb2