https://store-images.s-microsoft.com/image/apps.14055.47a57a57-cd01-4dae-8dfb-d74b286a9e83.a6b6983c-0f2b-4854-938c-6e5f9f66d91f.f42f2ad3-0408-461f-996e-b9e264c3e3f4

Dynamics SMS

by Dynamics Telephony Public Ltd

A seamless and robust way to send, receive and track SMS messages in Dynamics 365


98% open SMS compared to 20% email


Dynamics SMS for Dynamics 365 empowers your business to connect with your customers , contacting them on-the-move with targeted promotional messages, appointment and invoice notifications ensuring that you are always front of mind for them and saving time and money for you.

Dynamics SMS allows you to easily send SMS's directly from within Dynamics 365, to any of your contacts, leads, or users in the system. An SMS can be created in Dynamics 365 just like an email or a phone call from the Activities menu, or it can be created via a workflow. Each SMS activity can be sent to multiple recipients at a time, to any combination of contacts, leads, and users.
Your staff can get notified in Dynamic s365 when the contact replies to a question. e,g. replies "yes" to your marketing SMS.

90% of texts are opened within three minutes (Gartner)


Use Cases

Renewals: Send an SMS to customers near renewal date
Direct them to read your email which has the full offer.
Marketing: Inexpensive bulk send special offer messages to segments in your database
Track success
Customer Service: Create simple surveys to get instant feedback
Keep your customer updated on new offers
Business Process: Automatically send confirmation message as part of a workflow

At a glance

https://store-images.s-microsoft.com/image/apps.25069.47a57a57-cd01-4dae-8dfb-d74b286a9e83.a6b6983c-0f2b-4854-938c-6e5f9f66d91f.79649879-6e22-4c05-99cf-a9f54ea418e4
https://store-images.s-microsoft.com/image/apps.44293.47a57a57-cd01-4dae-8dfb-d74b286a9e83.a6b6983c-0f2b-4854-938c-6e5f9f66d91f.0c66fb03-a5ea-43e5-b222-434851e96704
https://store-images.s-microsoft.com/image/apps.31021.47a57a57-cd01-4dae-8dfb-d74b286a9e83.a6b6983c-0f2b-4854-938c-6e5f9f66d91f.d251f672-cc7c-4b3c-bf06-39777739c105