Managed Teams Calling

Nowadays, more organizations are getting better at finding their way within Microsoft Teams and since working location independent is the new normal, you can’t miss out on Teams Calling. It is a complete and flexible telephony solution that is fully integrated within Microsoft Teams.

Wortell enables customers with Managed Teams Calling based upon a wide variety of features. As Microsoft FastTrack Ready Partner our exclusive service enables Microsoft Teams Calling with a high-end quality monitoring.
Wortell has the vision to enable everything around Microsoft Teams. Microsoft Teams Calling is based upon the Microsoft Phone System license and enables organizations to make and receive phone calls.

In our Readiness phase, we investigate and gather all information on 3 areas. We take a deeper look into the Business, technical and people side of the change. This gives us a better understanding of the business, take this vision into account when making technical choices and adapt trainings according to agreement frameworks. We can also combine this with Microsoft FastTrack and Microsoft Modernize communication workshops.

As a Telco agnostic partner, Wortell can deliver Microsoft Calling plans or we can add direct routing connected to a various set of Telco's. Our managed SBCs are with an exclusive set of monitoring, guaranteeing the high quality of voice conversations that you would expect.
As a Microsoft partner, Wortell can also deliver the Session Border Controller, hosted in Azure or hybrid, or…, depending on the vision of the organization that we discovered in our Readiness phase.

We combine the hosting of the managed SBC with our high level of expertise of setting up Microsoft Teams Calling, Auto Attendants and Call Queues.
The core of our service exists of the following:

• Start with Teams calling, pretrack
• Managed Session Border Controller
• Calling with Microsoft Teams
• Insights
• Auto Attendant and Call Queues

We can also expand the service with external features such as:

• Contact center solutions
• Real time call information integration with Microsoft Dynamics 365 and ERP systems
• Additional insights
• Call accounting software
• Dect network integrations
• Door phones
• Personal alarm systems