Hello Dialogue Cloud Infinity

Infinity is a cloud-based Dialogue Management solution, built on the latest Microsoft technologies. Based on 15+ years of experience, Infinity is here to transform every customer interaction into one that creates excitement and secures opportunities for solid growth and profit.

Infinity grows alongside the demand of your business

Natively built on top of Microsoft Teams or Azure Communication Services (ACS), Infinity provides endless options to scale business and incorporate new channels and capabilities. Infinity equips organizations to build fundamental items (voice, chat, video) into their own applications, websites, portals and more. Provide your customers with the capacity to absorb a high volume of dialogue and simultaneously experience a predictable product that sets them up for success.

Futureproof your solutions with Infinity

We are all in on Microsoft on every integration layer (Connect, Extend, Power) and our capabilities to address the same functionality as Microsoft Teams and ACS allows your customers to tackle features of different base technologies in the future.

Continue to build on your existing Microsoft smarts whilst offering a proven communications solution to your clients.

Elevate Customer Experiences With Infinity

Discover how our state-of-the-art tech helps you to exceed customer expectations, whilst providing personalized and unforgettable experiences:

1. Valuable Dialogues Only - no matter the shape or form they are presented in, leading to more efficient and fulfilling customer conversations. Valuable time is freed up for representatives, boosting the productivity of an organization

2. Live NPS Monitoring And Sentiment Analysis - offers the right attributes to increase NPS scores whilst the conversation is still taking place. Representatives are equipped to continue to elevate customer satisfaction scores and to go above and beyond expectations

3. True Omnichannel Support. No Limitations – allows customers to reach a representative via any of their preferred communication channels

4. Next-Gen AI And Automation Capabilities - simplifies repetitive and low-skill tasks. Deepdesk presents agents with the best possible answer to customer questions in real-time; the perfect combination of automation and the human touch

5. Improved Self-Serve Options - slices the waiting time for customers and strengthens satisfaction scores

6. Automation To Boost CX Engagement - integrates Open AI to summarize call transcripts and create tasks, boosting productivity whilst delivering highly personalized, quality service

Anywhere365 Infinity Dialogue Cloud

by Workstreampeople BV