Flexible possibilities for building a customized business-flow:

Available communication channels:

Voice
Text
Chat room

Available usage strategies (SIP, PBX):

Inbound calls
Outbound calls (Click to Call).
Outbound calls (Automatic Dialer)
Transfer

Available types of phone numbers:

Geographical
National
Mobile
Toll Free
for receiving SMS to email

Automation based on Speech recognition.
Optimal Tariffing.
Resistance to spam
Access to services through a web application - which does not require additional installations on the agent's or manager's computer.
WebRTC technology - allows you to make calls directly from your browser. You reduce the cost of supporting softphones or landlines.
Advanced analytics of user and team efficiency/performance.

Voicespin APPs

by VoiceSpin