Vance - AI Machinery Service & Support
by Vance
Instantly resolve up to 75% of equipment service and support queries with AI troubleshooting
Why Vance
Vance turns every agent into an equipment expert with generative AI, visual search, and step‑by‑step diagnostics. It resolves up to 75% of support tickets on its own, guiding users to the right answer in under 3 seconds while lowering service costs and boosting uptime.
Key capabilities
Smart Knowledge: instant, context‑aware answers from manuals, schematics, service tickets, and tribal knowledge
AI Diagnostics & Triage: expert troubleshooting paths identify root cause and next action
Visual Technical Support: live diagrams and part call‑outs show exactly what to do
Safety First Guidance: proactive risk warnings and compliance checks
BYOC Deployment: data remains in your cloud for maximum security
Continuous Learning: every interaction enriches the knowledge base and preserves expertise
Who buys Vance
VP or Director of Customer Service
VP or Director of Technical Support
VP or Director of Field Service
Contact center operations leaders
Key industries
Industrial & Heavy Machinery · Medical Devices & Life Sciences · High Tech & Electronics · Consumer Appliances & Smart Home · Utilities & Energy · Manufacturing & OEMs · BPO & Shared Services
End users
Contact center agents · Technical support specialists · Field service technicians · Self‑service customers · Engineering & product service team