Unblu

Unblu helps to develop trusting and value-generating relationships through hybrid engagement solutions. We help financial organizations to connect with customers in a compliant, authentic, and meaningful way. Unblu Spark is a versatile engagement platform that combines AI and human interactions to enhance customer relationships over digital channels and beyond. Unblu’s blend of advanced AI, messaging, video & voice, and visual collaboration promises greater self-service adoption, increases customer satisfaction, improves operational efficiency, and generates additional revenue by reinventing the in-person experience online.

Value unlocked by Unblu Spark:

• Self-service adoption. Customers have reported that 20-30% of inquiries went to self-service channels instead of the contact center within the first six months (Swiss Post, Raiffeisen).

• Customer satisfaction. Unblu tools have achieved an average CSAT score of 4.75/5 CSAT when leveraging Co-Browsing – with 84% of customers preferring Co-Browsing over other means of issue resolution.

• Improving efficiency and lowering costs. The bot can resolve up to 70 to 80% of issues, while high-touch tools reduce the AHT for phone calls by 20% and agents are 3x more productive. This combines to achieve a 30-50% reduction in customer support costs.

• Increasing conversion rates. Over 50% of Live Chat sessions have shown upsell potential, leading to a 4x increase in the digital sales conversion rate.