Smart Survey – feedback simplified and organized

A survey on customer satisfaction in different phases of solution development is observed in this application. It helps in enhancing various processes involved from inception to delivery. Feedback and surveys, being essential supplements for continuous improvement, help a lot in each of the process enhancements. Smart Survey can be utilized in any function or industry as a response management tool for quick and secure analysis of customer experience.

Smart Survey is aimed to reduce the prevalent aversion to taking part in a survey, like longer time engagement, detailed scenario sentences, unsorted questions, etc. Smart survey is built with favorable click ratings, process sections, comment boxes, and proceeding status indicators for an interactive survey.

A service’s satisfaction also relies on the commitment given by a provider to its customer. Unnoticed gaps in response to clients may be left unaware. To identify these gaps, feedback helps a customer register their experience in different phases like responsiveness, quality, packaging and delivery, and so on.

Smart Survey is designed to be very flexible to adopt different sets of questions and selective responses to each question. The tool allows for customizing questions and response fields to multiple custom options. Reports can be organized from these responses, and insights could be used for future enhancements.

• User-friendly and Hassle-free filling up of feedback

• Proceeding status indicators with missed out alert

• Dual input feedback helps in identifying the quality of responses

• Single survey application for multiple solutions with flexible customization

• Reduces the risk of data loss

• Multidevice compatibility, enabling users to access from any device or platform