Description of the offer

A few years ago, only 36% of companies made customer experience a priority in their digital projects. Today, more than 50% of budgets are spent directly on products that are dedicated to customer experience innovation. Furthermore, we estimate that by reducing customer dissatisfaction by 5%, a company can improve its bottom line by 25 to 85%.

Microsoft Dynamics 365 Smart Customer Engagement Workshop by TNP, is the ambition to assist companies going through digital transformation, by enabling them to connect all factors arising from your current business, and to network with your employees, customers and business partners in an innovative way.

Type of user that benefits from the offer

C-Level Executives
Business Leaders
IT Directors
Citizen Developer

Customer need or pain that the offer addresses

Strengthen Customer Satisfaction: standardize the processes for managing “channel-less” requests and complaints, improve loyalty, and encourage upsell
Streamline the Customer Journey: segment and target customers with an appropriate marketing action plan, create a unique, engaging and omnichannel user relationship, evaluate the return on investment of campaigns
Build a 720° Customer Vision: leverage internal data through artificial intelligence analysis combined with customer behavior on social networks
Improve sales efficiency and better manage the business: support your sales activities by providing accurate information, insights, instructions and tools to promote customer service that is more personalized and profitable in the long-term
Boost E-Commerce: move from a product model to a subscription model, set up a marketplace

Microsoft Dynamics 365 Smart Customer Engagement Workshop by TNP is the ambition to enable you to invent new innovative models of service delivery and customer engagement by combining intelligent business applications Sales, Marketing, Customer Service, Field Service, and HR.

Our strengths?

Hybridity: our team is a mix of business centric people and technical experts who have hands on experience on this kind of projects
Commitment: our common goal is the result for the client. We are committed transformers, acting as a team of experts, in a small team, focused on value and results oriented. We are fully committed to results

This offering provides end-to-end Business Applications implementation services to support you from the moment the need arises, through the design and deployment of Business Applications in short cycles.

Every customer is different - our services are tailored. That's why prices will be affected, depending on the scope of each project.

Smart Customer Engagement: 1 Week Workshop

by TNP Consultants