Advanced, continuous customer intelligence derived directly from customer interactions.

Our software automatically transcribes your customer interactions and analyzes them to pinpoint the root cause of:

Why customers are calling
Why they’re dissatisfied
Where the effort is
Why they’re calling back

We automate the analytical heavy-lifting so that our customers can make smarter, faster, higher-impact decisions about what to solve, what to digitize, and how to improve customer service.

Not just data and insights, but recommendations

Customer Intelligence Storytelling: Unlike basic analytics tools, we transform complex datapoints into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.

Recommendations: Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results

Customer Friction Score: Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.

Hybrid PII Redaction: Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI & PII) across any deployment model - both cloud and on-premise/in the customer’s environment.

Impact Measures:

26% revenue
220% churn reduction
26% efficiency

Leveraging advanced AI technology, Call Journey CI, the leading provider of conversation intelligence solutions, empowers businesses to unlock valuable insights from their customer interaction data, illuminating the following key areas:

1. Customer Azure utilization for:

Data and audio storage and driving greater insights via analytics from the Azure Machine learning studio solution

2. Business Applications with interaction data being added to:

Customer Insights
Customer Service Insights
Dynamics 365 Marketing
Sales Insights
Dynamics Customer Experience

3. Power Platform utilization covering:

PowerBI for trend analysis and visualization
Power Virtual Agents adding speed to bot deployment via conversation insights

Call Journey - Leader in Conversation Intelligence and Analytics

by Call Journey