Managed Service Providers need 24x7 helpdesk support. However challenges arise when the cost of maintaining sufficient helpdesk resources is taken into account, especially since 24/7 availability is required and demand for support is often high. This can lead to additional overtime costs for the business, poor customer experience due to missed or delayed support ticket closure, poor resource utilization due to overwhelm from simple support requests which could be automated, and poor employee morale due to the overwhelm.

SOLUTION - THINK CHATBOT

Engage your customers with ChatBot on your website or through SKYPE or Teams, while reducing email volume at your business.
Engage with your customers in new innovative ways and improve the overall customer experience.
Embrace new forms of automation that lead to cost savings for your organization.
Upload hundreds of questions and “train” your BOT to continuously to make it more intelligent.

BENEFITS

Offers new and innovative customer engagement
Powerful enough to be the first line of customer support
Quick and low cost implementation
Automation friendly and utilizes trainable intelligence
Boosts organizational productivity and encourages better resource allocation
Save time and resources by using this ChatBot as IT support agent

PROOF & STATISTICS

Better utilize your employee's time by letting the Bot respond on the basic questions while they do more meaningful and valuable work
Up to 50% faster for scheduling bookings and appointments
Cost of hiring a new employee is 20% more than the cost of the Bot
Go live 10x faster than other solutions developed by your own team
99% of MSPs say Bot has helped them answer questions faster for their clients
24/7 availability, better customer engagement and higher employee satisfaction

Think ChatBot: 1-Month Implementation

by Think AI Consulting Corporation