NTT DATA - Syntphony Stations
by Syntphony
Modular and cloud-based solution for the end-to-end coverage of the business,
- Description of the offer: Syntphony Stations manages all the administrative and operational processes related to the service stations business. It is one of the main strategic assets in NTT DATA’s SaaS area. It is an end-to-end business management application platform (POS and ERP, CRM, CMS, e-commerce, loyalty, payments).
- Type of user that benefits from the offer
Head of retail/retail manager
Head of digital transformation
Store directorStore manager
Head of IT
End Customer - Customer need or pain that the offer addresses
It allows centralized management of the network, adapting to the business model (COCO, CODO...).
Complete coverage of daily activities and operations at the stations, which processes are optimize due to technology and digitalization.
Simple deployment with minimal impact.
Alignment of retail strategies to new, disruptive market trends and shifting business models.
Increasing customer demand for personalized and higher-quality services.
Optimization of processes to stay competitive in the digitalization era.
Efficient data utilization and decentralized information management to boost performance.
Scaling services modularly while minimizing complexity and IT expenses.
Addressing staff training and adaptation to new digital solutions.
Managing limited resources, including backups and backlog management.