https://store-images.s-microsoft.com/image/apps.53853.78942618-f06a-4fad-8ec9-494c72acb5df.cfe1c009-d354-47f8-831a-b0687343a212.aacc19eb-b601-45b9-a774-817080016cd9

SymphonyAI Digital Agent

by SymphonyAI Summit

Turn every conversation into an exceptional experience

Resolve issues faster, improve productivity and save costs with the power of AI. The SymphonyAI Summit Digital Agent is an advanced conversational AI agent powered by AI. This innovative tool provides round-the-clock support across multiple channels, significantly boosting operational efficiency while saving valuable time and costs. Powered by AI/ML and natural language processing (NLP), the Digital Agent revolutionizes how customers interact and find solutions to their inquiries. By using this cutting-edge technology, businesses can streamline their operations, improve customer service, and achieve optimal performance.

Unlock new possibilities with SymphonyAI Summit IT Digital Agent
  • Advanced Natural Language Understanding (NLU) - Understand the context of customer queries and extract meaningful information.
  • Service Desk Intelligence - Automatically assign incidents and service request to the right workgroup or agent.
  • Live Agent Transfer - Route users to live analysts for issues that need expert’s intervention.
  • Workbench - Streamline your digital agent development process from a single console.
  • Conversational Studio - Configure and manage SymphonyAI Summit Digital Agent with a no-code approach.
  • Multi-channel support - Let your customers engage through the messaging platform of their choice.
  • Multi-tenant support - Deploy SymphonyAI Summit Digital Agents across the enterprise in any department.
  • Third party API integration - Integrate with any API and automate tasks freeing users to focus on complex tasks. Out of the box integration with Microsoft Teams, Slack, and Jabber.

At a glance

https://store-images.s-microsoft.com/image/apps.37317.78942618-f06a-4fad-8ec9-494c72acb5df.cfe1c009-d354-47f8-831a-b0687343a212.526489fa-30dc-4b79-9bb8-4a8b5925bfe5
https://store-images.s-microsoft.com/image/apps.4114.78942618-f06a-4fad-8ec9-494c72acb5df.cfe1c009-d354-47f8-831a-b0687343a212.32d23f94-785c-4d9b-96f9-45e57d72345b
https://store-images.s-microsoft.com/image/apps.26743.78942618-f06a-4fad-8ec9-494c72acb5df.cfe1c009-d354-47f8-831a-b0687343a212.b886bea0-6f27-468d-8763-e6b1a4ed78ae
https://store-images.s-microsoft.com/image/apps.64518.78942618-f06a-4fad-8ec9-494c72acb5df.cfe1c009-d354-47f8-831a-b0687343a212.047d716b-d08c-48ba-b08d-9dbe15436bff