This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.

Features:

Workspace – Manage communication, permissions, and collaborations.

Customizable Request types – Configure different type of service requests

Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.

Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action

Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.

Reports – Graphically presented information regarding the tickets, performance, and resolution time.

Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams

SLA – Define SLA based on severity

Creating Tickets via Email – Create tickets from email directly

Activities / Tasks – Set Tasks, Reminders and Approvals

Knowledge base – Find solutions without having to seek assistance.

Customize with Power Automate - Create new actions based on your needs

* This app requires AAD admin permissions.

Helpdesk

by SteadyPoint Solutions