Customer Engagement for Teams

How we do it: Extending familiar platforms, enabling every employee to be a customer champion

Solgari natively extends Microsoft Teams with AI-powered customer engagement functionality for all customer-facing roles and creates a single data source of all customer communications which is extended to Microsoft Copilots. Solgari provides unparalleled speed to value, with customers going live within hours.

• Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel (WhatsApp, Facebook Messenger, Line, Wechat), with AI Chatbot also available.
• Customer Service, Sales, Field Engineers, Marketing, Specialists and Back Office users can use the app within their existing Teams environment on their laptop, tablet or mobile phone.
• Solgari AI Copilot (powered by Azure Open AI Service) provides users with real-time Transcription, Conversation Summary and Sentiment Analysis across any channel.
• Advanced self-service options powered by Microsoft's Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly.
• Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation.
• All customer communications data captured through CRM case management with out of the box integrations with Microsoft Dynamics 365 and Salesforce.com, or includes a standalone contacts database for customers not using a CRM.
• Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Teams.
• Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.
• Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate.

Enterprise, Pro and Lite subscriptions

The Enterprise and Pro subscriptions are designed for customer service and sales users who are part of the pre-defined contact centre queues and provide full AI-powered customer engagement functionality. Enterprise subscription is suitable for an organization with complex and high-volume needs including unlimited queues and IVRs, whilst the Pro subscription supports less complex needs with up to 5 queues and 3 IVRs.

The Lite subscription is available as an additional SKU which enables any additional user, such as in middle and back office, outside of the pre-defined contact centre queues, to be included as an integral part of any customer conversation across any channel.

All Lite SKU users can enjoy the benefits of Generative AI across the complete customer journey. Every user has access to the full conversation recording, AI enabled sentiment analysis, conversation transcription & summary across every channel, out of the box.

Compare Pro, Enterprise and Lite subscriptions.

For further details on how to buy please go to solgari.com/microsoft-marketplace-buying-instructions/

So what is the USP?

Unparalleled Speed to Value - download from the App Store in seconds and configured in Azure in hours.

Reduced risk – by remaining within your trusted Microsoft Cloud environment.

Accelerate and future proof your AI journey – access both the Solgari and Microsoft AI roadmaps.

https://www.wetransact.io/