There's been a dramatic rise in operational complexity in today’s world - problems are often cross-functional, difficult and time-consuming to resolve. smartQED's intelligent visual workspace helps operations & support teams solve problems faster, with ML-based recommendations from prior issues. Get clear visibility into complex investigations with much less effort, improving your productivity and customer satisfaction.

The Problem

Traditional incident tracking tools are text-based systems that record updates linearly, with many pain points:

Slow communications: Incident tickets get long & convoluted for complex problems, and take up too much time to read and understand.
Fragmented collaboration: Remote teams are often not on the same page.
Unreliable keyword searches: If a similar problem happens again, prior incidents are searched for solutions, but manual keyword searches are highly dependent on the user's skill level.
Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions, delaying resolution.

Our Solution

smartQED transforms the problem-solving process with its visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how:

Methodical Root Cause Analysis: Use Investigation Maps™ to visualize & explore potential causes of a problem systematically - the strategy is clear to all. Create and reuse templates to standardize investigations.
Efficient Collaborative Investigations: Entire teams can jointly analyze problems with relevant data in a 360° view across your system. Get your teams on the same page by easily tracking tasks & statuses.
Automated Real-time Reporting: Stakeholders get clear visibility into investigation progress with periodic summary / detailed reports.
Augmented Intelligence: Powerful AI/ML capability embedded in smartQED analyzes historical data in Investigation Maps™ to generate cause & solution recommendations for new problems, and keeps improving over time!

Our solution applies to any domain including IT Operations, DevOps, Service Providers, Financial Systems, Healthcare, Transportation, Aerospace & more. Businesses experience speed up of up to 60% in resolution times and 30-40% reduction in manual effort. Turbocharge your problem resolution process with smartQED!

Click GET IT NOW to try the smartQED app for free for 10 users, and Fix It Fast!

smartQED

by smartQED Inc.