Energy and Water customers are demanding real-time digital engagement to manage services, view and pay bills, monitor energy and water use, and utilize Smart Home capabilities. SCM® provides a single platform to enable these interactions and more on Web, Mobile, SMS Text, Voice, and Social Media channels for Utility customers worldwide.

SCM®, together with Microsoft Azure, helps Energy and Water Utilities deliver:

Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities

Reduced operational cost to serve the customers through higher digital adoption

24*7 digital connectivity and multi-channel communication for customer alerts and notifications

AI and ML driven Energy and Water customer behavioral analytics

The value proposition of SCM® is centered around-

Improvement in customer experience

Reducing Cost-to-serve for businesses

Increase end-customer adoption

Over the years, SCM® has proved to be a leading platform globally and is trusted by Utilities across the world. SCM® has provided significant returns to its businesses, some of which are-

Up to 72% increase in customer satisfaction

Up to 45% reduction in operational costs

Up to 90% customer adoption of online digital channels

Smart Customer Mobile (SCM®)

by Smart Energy Water