Service Management Automation X

Machine learning based ITSM software to meet all your service desk and IT service management needs.

Unburden service desk agents: Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation.
Decrease cost of ITSM: Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud–and drive down TCO.
Simplify service desk use: Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.
Embrace agile ITSM: Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement.
Manage IT assets: Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
Run enterprise service management: Leverage proven ITSM principles and capabilities in HR.

Service Management Automation X Editions

Edition	SMAX Express	SMAX Premium
Edition use case	Service Management (IT and non-IT)	Service Management (IT and non-IT) Asset Management (IT)
Features	Service Desk and Service Portal Native mobile app Smart analytics Studio Smart virtual agent Service Level, Change, Release, Knowledge, Incident, and Problem Management SACM Universal CMDB Vendor Management Service Catalog Management Service Portfolio Management	SMAX Express + Contract Management Procurement Management Idea & Proposal Management Application Portfolio Management Project & Program Management Software Asset Management Financial Management