What is Operator Connect?

Simplify your comms. Operator Connect lets you keep your number, and make and receive calls, all from within Microsoft Teams on your desktop, laptop, or mobile phone.

It is a simple and secure way of calling in Teams using BT’s global voice network. Backed with assured end-to-end service controls for high quality, low latency voice conversations. It’s an entirely new way for multinational organisations operating in different countries to choose and enable their voice services and it doesn’t matter if you’re an existing BT customer or not, you can purchase and assign numbers from one familiar interface.

It’s easy to set up, with plans to suit your business needs. And Operator Connect can help your business connect better across world

Benefits of Operator Connect for your business

Quickly implement Operator Connect– if you already have Microsoft Teams, you can quickly set up Operator Connect and it’s even faster if you choose new numbers
Choose a monthly call plan that suits your business needs, including different plans for different sites and countries.
Put your people in the centre of your transformation - achieve faster business results with our bundled user adoption and training support
Get security built in – we’ve dedicated security teams in place just to protect your business and because we own the network, you get enhanced protection from fraud because we have end-to-end visibility
Be more sustainable – your business can move towards your Net Zero goals, reducing carbon emissions by using more energy efficient cloud-based solutions and less business travel
Discover our expansive collaboration options – add complementary products such as Teams Rooms, Microsoft Teams certified devices and Microsoft Teams Live events with event production services to your Operator Connect solution. (*additional charges apply.)

Get in touch to learn more about how we can help you jumpstart your voice transformation with Operator Connect for Microsoft Teams with BT.

Package Options

Basic- Calls are charged separately

24/7 support

Proactive quality monitoring

End user adoption

Voice channel

24/7 support

Phone number

From £5.54, Ex VAT per user, per month.

Standard- Domestic calls included

24/7 support

Proactive quality monitoring

End user adoption

Voice channel

24/7 support

Phone number

Domestic call charges covered by your plan

From £3.55, Ex VAT per user, per month.

Pro- International calls included

24/7 support

Proactive quality monitoring

End user adoption

Voice channel

24/7 support

Phone number

Domestic call charges covered by your plan

International call charges covered by your plan

From £9.50, Ex VAT per user, per month.

Within the Pro package international calling is included to the following countries:

Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Republic of Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Poland, Romania, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom and United States.

With Basic and Standard, customers can make calls to these international countries however, this will be subject to the individual countries rate card.

BT and Microsoft for Operator Connect

With Microsoft’s partnership and BT’s expertise in digitally transforming your business, choosing Operator Connect through BT allows for a seamless process to improve your communications.

*Terms and conditions

Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business registration and a minimum term. See BT Business Terms, Our Terms and Conditions, for full T&Cs

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s & its affiliates respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc. Registered office: One Braham, Braham Street, London,

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