Whatfix for Copilot

Enterprises leveraging Microsoft 365 Copilot are unlocking significant benefits like increased productivity, improved decision-making, cost savings, and scalability—no wonder nearly 70% of Fortune 500 companies are on board. However, with 50% of users feeling overwhelmed by the need to keep up with updates with AIAI updates and 30% of projects failing due to steep initial learning curve, adoption remains an immense challenge. Are your employees aware of the Copilot features across applications?

Whatfix enables users to seamlessly discover Copilot and its features through contextual introductions and intuitive in-app guidance. With Whatfix, enterprises can accelerate and measure Copilot adoption, improve user engagement, and enable a seamless, data-driven digital transformation. Our cross-application support guides users across multiple applications, enabling smooth transitions and efficient task completion.

Key Benefits:

• 50% reduction in support tickets related to Copilot
• Increased AI feature utilization
• Improved cross-application workflow efficiency
• Faster RoI realization by identifying friction points and inconsistent Copilot adoption

Key Features:

• Ignite User Discovery: Leverage Whatfix to unveil Copilot’s functionalities through intuitive in-app guidance and targeted Flows, directly within relevant applications.

• Drive Seamless Adoption: Develop engaging microlearning modules and contextual training materials, showcasing real-world use cases to help users adopt Copilot effectively.

• Re-engage Struggling Users: Use Whatfix nudges to personalize reminders for infrequent users, strategically prompting them based on usage patterns to rekindle their interest in Copilot’s capabilities.

• Capture User Feedback: Implement Whatfix surveys to gather user insights, creating a continuous feedback loop that drives product optimization and improved user experiences.

• Self-Hosted Deployment: For enterprises with strict security needs, Whatfix offers a self-hosted option with no public cloud dependency.

• Omnichannel Integration: Whatfix seamlessly integrates with existing knowledge bases and repositories, eliminating information silos.

Customer Feedback:

“From day one, Whatfix has truly put us, the customer, first. Their digital adoption platform (DAP) has been instrumental in our digital transformation journey, simplifying complex processes and empowering our teams to achieve more."

- Remi Preghenella, Director of Product Documentation & Digital Adoption, Sophos

Accelerate your digital transformation journey with Whatfix—click on Get it Now!

About Whatfix

Whatfix is advancing the “userization” of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. Whatfix supports 700+ enterprises, including 80+ Fortune 500s. For more information, visit the Whatfix website.

• Whatfix Named a Leader in The Forrester Wave™: Digital Adoption Platforms, Q4 2024

• Whatfix named as a Customers’ Choice in 2024 Gartner® Voice of the Customer Report