Support/Dev Integration Platform & Connector

Quantum Whisper connects support (helpdesk) & development teams by integrating line-of-business (LoB) applications.

We provide an integration service that quickly & easily connects applications (cloud or on-premise) to enable teams to enhance communication and sync data.

The most common scenario is the escalation of bugs or issues captured by support that require development resources to fix. By supporting a bidirectional workflow, customers eliminate the “black hole” between support & development teams.

Top Features

• Automatically create new development work items from support cases (all objects, native and custom are supported)

• Automatically establish bidirectional links between support & development apps

• Search & link from support app to exiting development work item

• View development details (e.g., status) from support app

• Automatic notifications
  

• Much more!
  
  

Top Integrations

1. Microsoft Dynamics 365 CRM

• Azure DevOps Integration
• JIRA Integration
  

2. Salesforce.com

• Azure DevOps Integration
• JIRA Integration

3. ServiceNow ITSM

4. ServiceNow Case Management