intelli-CTi for Dynamics 365

intelli-CTi transforms your customer engagements by making them connected, personalized and efficient. Creating stronger connections between you and your customers is essential in order to compete with modern businesses. intelli-CTi for Microsoft Dynamics 365 provides your users with caller context to ensure telephone calls are always personal and to the point. Integrating Dynamics 365 with your telephone activity will intelligently and automatically surface key customer information to best assist in customer interactions.

• Empower your users with fast and reliable inbound call handling
• Improve your user's experience with increased accuracy of outbound dialing
• Encourage best practice with efficient call flow management
• Ensure that all call data is captured with holistic post-call processing
• Realize total visibility of your telephone engagements with call reporting, BI and analysis

intelli-CTi ensures Dynamics 365 users achieve better telephone calls. Users are now empowered to use information from Dynamics 365 to proactively engage with customers on each and every telephone call. Being instantly informed with the context of each caller, users can spend less time fishing for data and more time providing an efficient and consistent customer experience both during and post the call.

Whether it’s a solution for sales, call centres, support desks or customer service, intelli-CTi™ together with Dynamics 365 will increase the productivity and efficiency of your business, whilst enhancing customer satisfaction and bottom line profitability.