OptimoGov

OptimoGov is an all-encompassing platform designed for local governments, offering a wide array of solutions tailored to the unique needs of councils across multiple regions, including Australia, New Zealand, the UK, Canada, and the USA. Hosted on Microsoft Azure with in-country data centers, OptimoGov ensures secure, scalable, and highly flexible solutions that cater to various sectors within local government operations, such as Community Venues, Arts & Culture, Open Spaces (Events), Sports & Rec/Sports Allocation, Libraries, Banners & Filming, Watercraft, and more.

Comprehensive Platform Features

1. Venue and Event Management: OptimoGov’s platform is designed to handle a wide range of community venues and events, offering extensive management capabilities for various business units, including Community Venues, Arts & Culture, and Sports & Recreation. This includes the ability to manage casual and regular bookings, sports facility allocations, and complex events. The platform’s event management features, such as OptimoGov Advanced Ticketing, Reserved Seating Tickets, and Scanning & Access Control, ensure that both organizers and attendees have a seamless experience. Additionally, the platform supports Banners & Filming and Watercraft services, expanding its utility to diverse council needs.

2. Online Portals for Customer Bookings and Requests: OptimoGov’s online booking system is designed for ease of use, catering to different customer types such as Casual Customers, Regular Customers, Organizations, Schools, Clubs, Tourists, and Households/Rate Payers. The system offers various portals like the OptimoGov Allocation/EOI Portal, This includes Casual Bookings, Regular Bookings, Annual Hire, Seasonal Hire, and appointments for services like waste collection. The advanced features, such as Courses & Classes and Performing Arts, ensure that all community needs are met, while the Online Waste Booking Portal and driver solutions further streamline municipal operations.

3. Assisted Bookings for Council Users: For council users, OptimoGov offers a robust setup for effectively managing bookings, venues, and events. The CRM Databank allows for detailed tracking of customer interactions, while the Diary and Booking Builder streamline the scheduling and booking processes. The Task Manager – Run Sheets, Advanced Automated Price Calculation, and Debt Manager – Inventory/Credit/Bonds ensure that every aspect of event management is handled efficiently. Additionally, features like Contracts & Confirmations, Seating Charts, and Notification services enable councils to maintain control over complex events and bookings. The Reporting and Route Manager tools provide insights and logistical support, further enhancing operational efficiency.

Addressing Key Challenges and Pain Points

1. Reducing Administrative Overhead: Local governments often face significant administrative burdens when managing community services and events. OptimoGov alleviates these challenges by automating many of these processes, from booking management to financial operations. The platform’s ability to integrate with existing systems and streamline operations reduces the need for manual intervention, allowing council staff to focus on more strategic tasks.

2. Enhancing Service Delivery: OptimoGov enhances service delivery by providing councils with tools to manage their resources more effectively. The platform’s user-friendly online portals allow customers to access and utilize community facilities with ease, while the CRM Databank ensures efficient management of all interactions. This leads to a more responsive approach to public service delivery, improving overall community satisfaction.

3. Integrated out of the box with core systems: Finance, CRM, AD, Records management systems, Asset management Systems, Payment gateways and processors, Building management systems etc.

4. Ensuring Compliance and Security: With increasing concerns about data security and regulatory compliance, OptimoGov’s hosting on Microsoft Azure offers a robust solution. The platform’s secure architecture ensures data protection, while in-country data centers help councils comply with local regulations regarding data storage. The integration of Azure Single Sign-On and Citizens ID strengthens security, ensuring that only authorized users can access sensitive information.

Client Success Stories and Impact

OptimoGov’s reach extends to over 50 local government organizations across Australia, New Zealand, the UK, Canada, and the USA.