Phonexia Voice Verify is the innovative voice biometric solution for secure, seamless, and password-free authentication of customers over the phone. Powered by innovative deep neural networks and designed specifically for contact center needs, it can verify a person after only 3 seconds of net speech with over 92% accuracy (tested on the NIST SRE16 dataset) and detect speaker changes throughout the whole call to prevent fraud.

Business Benefits

Cost Reduction—The Average Authentication Time (AAT) is shortened by 30+ seconds, which significantly reduces the Average Handling Time (AHT) and contact center costs.
Fraud Prevention—Access to customers’ data is secured conveniently with voice biometrics, which improves the success of fraud attempt detection.
A Seamless Customer Experience—Customers can be verified in just 3 seconds based on their voice, which offers an immersive, password-free authentication experience.

Features

Voice verification in 3 seconds with over 92% accuracy (tested on the NIST SRE16 dataset)
Language-independent verification
Password-free voice biometric verification
Fast voice enrollments (voiceprints can be created with only 20 seconds of net speech)
Accuracy can be further improved via calibration
Quick to test via a free online demo

Use Cases

Call Centers
Fraud Detection
Conversational AI
Verification of Remote Employees

Phonexia Voice Verify

by Phonexia s.r.o.