Visual Assistance

Features highlight

Start collaborating instantly without application downloads or installations. Visual Assistance works right in your browser, making it quick and easy for anyone to join a session, no matter their device. Just send a link, and you’re ready to go!

SMS Invitation

Invite customers to join a Visual Assistance session via SMS. With just one click, they’ll receive an instant link to join the session without any complex setup. It’s a quick and convenient way to bring people together, no matter where they are.

Live Camera Streaming

Stream in real-time from customers mobile device to offer visual support like never before. Whether you’re troubleshooting technical issues or guiding customer step-by-step, live camera streaming allows you to see exactly what they see, making collaboration seamless and effective.

Voice Chat

Enhance the remote sessions with clear, real-time voice communication. Instead of typing instructions or explanations, simply speak with the person on the other end. Voice chat allows for natural conversation, speeding up troubleshooting and making collaboration feel more personal.

Instant Messaging

Stay connected with instant messaging built right into your collaboration sessions. Share quick updates, links, or troubleshooting steps without interrupting the flow of your work. It’s perfect for situations where voice communication might not be ideal.

Annotation in Snapshots

Capture and highlight important details in snapshots during your session. Use annotation tools to mark up the images, making it easier to point out issues, provide guidance, or offer visual feedback. This feature helps ensure everyone is on the same page, even if they’re far apart.

Dashboard for Usage

Get insights into how your team is using Visual Assistance through the intuitive dashboard. The dashboard provides a comprehensive overview to help you optimize usage and manage resources effectively.