OpenText™ Communications (Exstream) helps companies streamline and automate their customer communications, support customer engagement initiatives and seamlessly integrate with existing business applications.

Features

Mobile customer communications

Design and simulate responsive digital communications so that HTML outputs scale and flow correctly, regardless of the device or screen size, i.e., mobile, tablet or desktop. Import and access cascading style sheets (CSS) directly from the design database, and easily create or update rich web content.

Business content authoring

Allow non-technical users to create and change text and graphic messages in Exstream templates, without waiting on IT. Users have control of crafting, editing and personalizing content, and can create content and business rules as needed.

Interactive editing

Leverage web-based, controlled editing for fast, personalized, one-to-one communications.

Customer engagement analytics

Track electronic communications delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Get consolidated visibility into delivery, tracking and response information for electronic communications.

Create dynamic and accessible PDFs

Deliver “Universally Accessible” PDFs and include dynamic charts, videos, hyperlinks and other rich, multimedia elements. Ensure customers can access content with communications that comply with Web Content Accessibility Guidelines (WCAG) 2.0 standards to adhere to Section 508, the American Disabilities Act and Accessibility for Ontarians with Disabilities Act (AODA).

Document repository

Stay organized by managing the flow of documents more effectively and easily find important files with built-in advanced search capabilities.

Integrated communications

Integrate with data and content from any application, including enterprise resource planning (ERP) software and customer relationship management (CRM) tools, such as Salesforce.

Benefits

Personalized experiences
Multichannel communications
Document automation
Software deployment options
Risk management
Maximize customer lifetime value

Communications (Exstream)

by OpenText