Overview:

Adoption & Monitor for Microsoft Teams is a comprehensive supervision and analytics tool designed to empower organizations in their journey to maximize the adoption and efficiency of Microsoft Teams. Whether you are a large enterprise or a growing business, Adoption & Monitor for Microsoft Teams provides valuable insights and tools to help you make data-driven decisions, ensure optimal utilization of meeting rooms, and enhance the quality of call queues within your Microsoft Teams environment.

Key features:

Adoption Dashboard: Gain a holistic view of your organization's adoption of Microsoft Teams. Track the number of active users, the growth in adoption over time, and identify areas that require additional support or training.
Meeting Room Management: Ensure efficient utilization of meeting rooms with real-time occupancy tracking. Receive alerts when rooms are overbooked or underutilized, allowing you to optimize your workspace resources effectively.
Call Queue Monitoring: Maintain the highest quality of service for your customers with advanced call queue analytics. Track queue performance metrics, including response times, call abandonment rates, and agent performance, to make data-driven improvements.
User Activity Analytics: Drill down into individual and team-level usage patterns. Identify power users, track collaboration trends, and recognize areas where Microsoft Teams features are underutilized.
Quality of Service (QoS) Insights: Monitor call and video quality to ensure smooth communication experiences. Identify and address network or hardware issues that may be affecting call quality.
Customizable Reports: Create and export detailed reports tailored to your organization's specific needs. These reports can be used for management updates, compliance audits, or planning future improvements.
Integration with Microsoft 365: Seamlessly connect with your Microsoft 365 environment for automatic data syncing and real-time updates.
License Management: Monitor the usage of your Microsoft licenses, get a trend about the license consumption, and track the unused licenses and disabled end users.

Benefits:

Data-driven decision-making: Make informed decisions based on actionable insights into your organization's Teams adoption, meeting room utilization, and call queue performance.

Optimized resources: Reduce costs by optimizing meeting room usage and ensuring efficient utilization of your organization's communication infrastructure and licenses.

Enhanced user experience: Improve the quality of interactions by proactively addressing call quality issues and ensuring that your call queues are well-managed.

Increased productivity: Empower teams to collaborate more effectively by identifying and promoting best practices within Microsoft Teams.

Scalability: Our tool is designed to grow with your organization, accommodating the changing needs and complexities of your Microsoft Teams environment.

Adoption and Monitor for Microsoft Teams

by OPEN LAKE TECHNOLOGY