EX Managed Services - Essentials (including Copilot)

Our industry-leading global EX Managed Services deliver lifecycle support across your collaboration, communications and productivity workloads with service models tailored to meet your unique business needs.

Managed EX Essentials is a co-managed services model in which you maintain control of your estate, while partnering with our cloud specialists who work alongside your IT staff.

Leverage our certified technology expertise, integrated self-service automation tools, and established escalation paths with our technology partners to keep your cloud UC environment running smoothly and ensure that your teams remain connected and productive.

We understand our clients have different needs and require various Managed Service levels depending on their stage of digital workplace transition. To meet this need we’ve introduced tiered service models starting with Essential Services. We also offer Premium Services for clients requiring proactive support.

Support for Microsoft 365 Copilot

Leverage NTT as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from NTT’s expert L1, L2, and L3 engineers. We'll remotely support your IT teams with troubleshooting, triage and escalation of incidents relating to Copilot for Microsoft Teams.