Managed Customer Experience for Dynamics 365 Contact Center is designed to simplify the management and operation of your customer experience investment, enhancing your technology and business functions, keeping you connected to your customers.

Managed CX delivers an end-to-end service to provide an integrated and standardized managed service across your Customer Experience environment, including:

Real-time management insight through reporting and analytics on performance levels
Simplification of management operations through our tooling, monitoring and automation capabilities built on industry best-practice (ITIL, ISO 270001)
Managed CX analytics, our comprehensive range of advanced reporting packages
Enhanced customer experience through assurance testing
Client success management and adoption services
Global delivery capacity, available 24/7/365.

Business benefits of Managed CX

Reduced operational complexity and cost
An agile and responsive CX practice
Optimized service operations
Global consistency, governance and compliance
A complete service including voice, globally

Managed CX for Dynamics 365 Contact Center

by NTT Limited