Unified Contact Center with Omnichannel

Our Unified contact center with Omnichannel Solution is built on the Microsoft Azure portals and Dynamics 365 Customer Engagement platform.

This application is designed for the Global Market to be used by Government Departments and centralized contact centers.

An omnichannel contact center is a customer service approach that integrates and synchronizes numerous communication channels to provide customers with a seamless, consistent, and personalized experience. Unlike traditional contact centers that operate in separate channels, omnichannel contact centers break down these barriers, enabling customers to use their preferred channels while maintaining continuity throughout their journey. Agents in an omnichannel setup have access to the entire customer history, regardless of whether the conversation started via business text messaging, social media, or email. This approach contrasts with multichannel contact centers, where interactions aren’t synchronized, leading to potential information gaps and repeated conversations. So, in an omnichannel contact center, agents can engage with customers from an informed perspective, enhancing the overall service quality.

We make this possible. Contact us.

https://www.wetransact.io/

https://www.wetransact.io/