With Operator Connect for Microsoft Teams, Fusion Connect clients can make calls to mobile devices and landlines directly through Microsoft Teams with dedicated local phone numbers. This can be accessed on any device, including PCs, smart phones, tablets, and Teams-enabled desk phones.

What is Operator Connect?

Operator Connect is the next generation of Direct Routing, adding full PSTN (public switched telephone network) connectivity to Microsoft Teams. The reliable, accessible, and low-maintenance calling option eliminates the cost to manage and maintain an onsite or cloud-based PBX (private branch exchange) system.

Why Fusion Connect?

By partnering with Fusion Connect for Microsoft Teams calling services, companies can further converge their use of Microsoft 365 services, and take advantage of essential collaboration, continuity, and employee management features, including:

Business Continuity: Fusion Connect’s design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.
Global Coverage: Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2023 into additional countries in Europe, Latin America, and Asia Pacific.
Professional Implementation Support: Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.
Simplified Administration: Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.
Employee Productivity Management: This Fusion Connect value added service enables companies to manage productivity of a hybrid workforce by identifying strong performers and those who need additional coaching to drive productivity.

Shared Service Level Agreement between Microsoft and Fusion Connect: Ensures the availability of the platform and services, backed by Fusion Connect’s comprehensive service guarantee, that includes on-time installation and 100% availability for next-generation services.

Calling for Microsoft Teams | Operator Connect

by Fusion Connect