Your customers’ voice is your most valuable asset.

When a customer takes the time and effort to complain, it matters. The PositivityTech® Benchmark Platform reveals business insights as well as opportunities to act using our market comparisons, industry trends, proprietary company segmentation and algorithms.

Subscribe to the Benchmark Platform as part of your risk management framework.

Clients receive detailed custom reports, using the data, tools, and capabilities of the PositivityTech® platform, to identify business opportunities and benchmark industry, segment and company issues derived from customer complaint data submitted to the CFPB portal as well as an option to add first-party data.

Industry benchmarking of financial institutions using custom segmentation
Detailed industry analysis of customer complaints to the CFPB using PositivityTech®’s proprietary tools (Severity Score, Bias Index, Debt Collection Model, Categorization modeling)
Frequency Distributions, Observations and Comparisons of issues and companies of particular interest to clients
Summary of themes and recommendations
Option to add: Curated intelligence session about the “High-Risk Interactions” facing your institution, your peers, and the industry.

PositivityTech® Financial Services Industry Benchmark Platform

by Marcia Tal