QueueMetrics for Microsoft Teams

Features

• Accurate Queue Reports: Track all activity on all queues, including lost calls. Track SLA compliance, and calls that your agent did not answer. Full detail of each call. Track call counts, durations, and wait times during the day, hourly or by day of week. Track DNIS used.
• Direct Calls: See all direct inbound calls, taken and lost, including their IVR path, on the telephone, internal calls, or web client. Track speed of answer.
• Outbound Calls: Check all outbound calls, answered and unanswered. Track them by area codes, frequent numbers dialed.
• Voicemails: Record how many voicemails were left, by whom, and to whom. Track them by day, hour, and caller area code.
  
• Group Calls: Track group calls, with telephony, web, and client-based callers. Follow each participant's presence.
• First Call Resolutions: View all details about the total number of repeated calls processed per run during a short period of time.
• Powerful Reports: Reports can be customized and shared between users. Over 25 drill-down filters that can be combined.
• E-mail reports: Reports can be generated automatically at specific times.
• Long data retention: One year of data retention included. Can be optionally made longer (or shorter) to fit your compliance goals.
• Safe and Compliant: We are GDPR-compliant and will store data in a local geography under strict security measures. Swiss privacy included.
• Web app: nothing to install on PCs or mobiles - you just need a browser and you are ready to go.
  
• At the right price: Only pay for the extensions and agents you want to track, at a few dollars per month per agent.
  

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