https://store-images.s-microsoft.com/image/apps.34244.975f802e-4e10-4898-a82b-9ae96a122227.824095df-1a01-478b-8750-447244cfd8e3.18da22d0-cec0-410d-8d24-5310b7fc54ff

Event Intelligence Lifecycle Software

by Lifecycle Software Ltd

Event Intelligence monitors network events using artificial intelligence and real-time decisioning

With Event Intelligence, we bring Customer Value Management to life. We guide your clients through every stage of the customer journey: acquiring new customers, retaining them through personalised experiences, fostering loyalty, and turning them into brand advocates who bring in even more customers.

Create targeted campaigns, deliver hyper-personalised experiences, and boost both revenue and ROI — all while ensuring a seamless, impactful journey from start to finish.

Powerful Orchestration
Able to gather information from your CRM, external data lakes, online charging system, order history and many more. Event Intelligence captures events from a wide array of sources to make the best of your data. Real-time processing and a triggering engine process the data to deliver workflows automatically. The orchestration layer can feed EI or 3rd party systems for marketing campaigns, fulfilment and provisioning of systems, fraud management and more.

Unlock the value of your data

Transform your data into actionable insights with Event Intelligence™, the ultimate solution for businesses looking to optimise customer engagement and drive results.

  • Smarter Data management: Streamline customer management with data orchestration for sharper insights and real-time actions
  • Targeted campaigns: Create tailored segments and personalised strategies that deliver results
  • Speed & Reliability: Powered by MongoDB and ElasticSearch for fast, seamless data processing
  • Actionable insights: Empower IT and marketing with real-time insights and an easy-to-use drag and drop interface


Customer Prospection

Take customer engagement to the next level with Event Intelligence™, the ultimate tool for optimising lead nurturing, cart abandonment recovery, and retargeting efforts.

  • Turn leads into loyal customers: Use smart data management to profile leads, track interactions, and deliver tailored follow-ups that resonate.
  • Recover abandoned carts with precision: Trigger automated, personalised messages that remind customers of what they left behind and offer incentives to close the deal.
  • Retarget smarter: Leverage detailed insights to identify and re-engage high-value prospects with offers and campaigns they can't ignore.


Customer Care
Once you’ve acquired your customers, the journey is just beginning. Event Intelligence empowers you to deliver exceptional customer care and ensure long-term satisfaction, loyalty, and growth through its advanced features: effortless onboarding, engaging rewards and gamification, smart vouchering, loyalty strategies, upsell and cross-sell opportunities.

With Event Intelligence™, you’re not just managing customer relationships, you’re transforming them into meaningful, long-lasting partnerships. From onboarding to upselling, we ensure every step of the customer journey is seamless, personalised, and impactful.


Combat Churn

With Event Intelligence, retaining customers becomes smarter and more effective. By analysing customer data in real time, our platform identifies profiles at risk of contract cancellation, allowing you to act before it’s too late.

  • Risk detection: Through advanced data interpretation, Event Intelligence detects early signs of potential churn, such as reduced usage patterns, failed payments, or inactive accounts.
  • Targeted downsell strategies: Offer at-risk customers more affordable or tailored packages to maintain their loyalty and meet their changing needs.
  • Winback campaigns: Re-engage lost customers with personalised offers and incentives designed to bring them back to your service, turning potential losses into renewed relationships.

Event Intelligence™ transforms data insights into actionable anti-churn strategies, empowering you to keep your customers satisfied, engaged, and loyal.


At a glance

https://store-images.s-microsoft.com/image/apps.37013.975f802e-4e10-4898-a82b-9ae96a122227.f95f70c8-974e-4966-abfc-470ecdd6bc7d.3b563db9-89f7-4ece-a2b3-316d27bc8fd9
https://store-images.s-microsoft.com/image/apps.45684.975f802e-4e10-4898-a82b-9ae96a122227.f95f70c8-974e-4966-abfc-470ecdd6bc7d.9ebc85d1-e932-419c-b090-a6c99c1da60f
https://store-images.s-microsoft.com/image/apps.10208.975f802e-4e10-4898-a82b-9ae96a122227.5a50f6d6-20ae-49db-af2e-379423e0d66e.6432c1ce-70a6-4034-a137-9f018bf1ba7c
https://store-images.s-microsoft.com/image/apps.64472.975f802e-4e10-4898-a82b-9ae96a122227.5a50f6d6-20ae-49db-af2e-379423e0d66e.4c5100b9-2aff-47ba-9833-0a3c3e59aded
https://store-images.s-microsoft.com/image/apps.12333.975f802e-4e10-4898-a82b-9ae96a122227.5a50f6d6-20ae-49db-af2e-379423e0d66e.cac70df3-6c6e-42cd-ae53-a76dde8a194a