https://store-images.s-microsoft.com/image/apps.33078.8a4bdf7c-73b7-4b77-a2e7-335589a33639.fbec8697-a800-4228-b0d9-bf663388317c.f7c14cd7-f486-400b-8f2b-1964e914c305

Agent AI

by Kore.ai, Inc.

Agent AI automates workflows on a single screen, offering realtime advice and automated interactions

Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes.

The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improved customer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.

At a glance

https://store-images.s-microsoft.com/image/apps.5367.8a4bdf7c-73b7-4b77-a2e7-335589a33639.fbec8697-a800-4228-b0d9-bf663388317c.d9a3bafa-1dc2-40de-96c5-b46189bd6cfb