Order Management System

Luminate Commerce order management solutions deliver customer centric experiences from click to deliver, by unifying inventory, order promising, order management, and omni-fulfillment to deliver the right product, at the right time, through the consumer’s channel of choice. Supply chain transparency, from the beginning of the shopping journey, allows retailers to deliver frictionless and personalized omni-channel experiences that drive e-commerce growth. Gain a competitive edge with a highly scalable ML powered microservices that can be quickly implemented into your existing solution.

Orchestration and mechanics

Define, automate and drive workflows and tasks to manage order lifecycle (create and modify)

Send and receive fulfillment updates to provide real-time shipment tracking

Handle payment terms, invoice triggers, and settlement and refund terms to help retailers capture payment and recognize revenue

Handle returns and exchanges execution lifecycle and dependencies

Insights and visibility

Unsupervised algorithms detect patterns and anomalies to generate actionable insights

Flexible API adapter and integrations

Built-in exit points integrate with any external system required to manage order validations or lifecycle decisions

Built-in integration with Cybersource payment gateway

Customer engagement

Integrate seamlessly with contact center, store front, chat/IVR or post order tools like returns management to drive customer interactions

Compliance and security

Designed to be GDPR and PII complaint from day one

Store Order Fulfillment

Intuitive mobile app

Self-paced workflows with notifications based on user personas make it easy for store associates and management to execute pick, pack, and ship

Send and receive fulfillment updates to provide real-time shipment tracking

Handle payment terms, invoice triggers, and settlement and refund terms to help retailers capture payment and recognize revenue

Handle returns and exchanges execution lifecycle and dependencies

Store order fulfillment

Optimize picking strategy (accept and reject, assign, and prioritize orders) based on business rules

Packaging and staging location assignments through scan to bin functions

Configurable validations (product attributes, product UPC and barcodes), log anomalies (short pick or short order) and audits (business reason code)

Parcel carrier integration (UPS, FedEx, DHL and others)

Store inventory management

Support for inventory operations (receiving, putaway, and transfer in/out)

Insights and visibility

Unsupervised algorithms detect patterns and anomalies to generate actionable insights

Inventory and Omni-Channel Fulfillment

Single view of inventory availability

Accurate, real-time inventory availability during the shopping process at a location and enterprise level.

A single source of truth for inventory availability that enables consumers to locate and reserve products for purchase.

Inventory can be tracked at a serialized/ RFID and location/zone level.

Reservations and inventory protection

Merchandise reservations ensure that once an item is added to the shopping cart, it is available at check out.

Dynamic safety stock and protection levers maximize inventory exposure and deliver accurate inventory promises.

Omnichannel fulfillment

Optimized enterprise order fulfillment options such as ship to/from store, buy online pick up in-store (BOPUS), and lastmile delivery options drive consumers from click to commit.

Uses Real-time inventory data to determine how and when to fulfill product.

A single optimization engine drives pre and post buying options and commitments

Pre-sourcing provides shipping options and delivery dates early in the order process increasing click through rates. - Post-sourcing ensures that retailers can profitably fulfill on commitments.

Real Results

Reimagined and personalized consumer experiences:

Deliver personalized experiences based on customer preferences with single source of truth for all orders

Increase customer satisfaction:

Deliver modern omni-channel options with complete order visibility to deliver on the promise to customers

Order execution optimization:

Optimize order accuracy, monitor fulfillment times, and ensure complete order visibility